FAQ

Appointments

Please call us to book an appointment.

915-955-4703

What Payment Methods Are Available?

I accept credit,  debit cards, cash, Zelle, Venmo, and PayPal.

What Insurance Plans Do You Accept?

Currently, we are in the process of credentialing with insurance companies.

We are currently credentialed with:

  • Aetna
  • Ambetter
  • Amerigroup
  • BCBS
  • Cigna
  • Humana
  • Medicaid
  • Medicare
  • Molina
  • Multiplan
  • Superior Health Plan
  • United Healthcare
What Can You Treat?

We diagnose, recommend treatment, and prescribe medication for chronic (Long term), non-emergency/ urgent medical issues and chronic conditions, including:

Chronic (Long term):

High Blood Pressure, Erectile Dysfunction, Birth Control, Asthma, Hypothyroidism, Anxiety, Diabetes Depression, High Cholesterol, Seizures, Migraine, Hair Loss, Acne, Back Pain

Non-Emergency/ Urgent Care:

Allergies, Bronchitis, Cellulitis, Cold, Dental Infection, Diarrhea, Ear Pain, Flu, Gout, Hair Loss, Headache, Infection Vaginitis, Migraine, Male Urethritis, Nausea, PEP (HIV post-exposure prophylaxis with in the first 72 hours of exposure ), Pink eye, Pneumonia, Sinus Infection, Strep/Sore, Swimmer’s ear (external ear infection), Throat, Tonsillitis, UTI, Yeast Rash, Vertigo

Please note: Cases that require in-person examination by a practitioner during telemedicine visits are not entitled to a refund unless the patient would prefer a practitioner home visit.

No-shows/Cancellations

We encourage patients who cannot keep their appointment to cancel or reschedule.  To cancel or reschedule, call our clinic on 915-955-4703.

Home visit/House call

We understand there may be times when you miss an appointment due to emergencies or obligations with work or family. Nevertheless, we encourage you to call at least 4 hours before your home visit/house call appointment to cancel. Otherwise, the full $100 home visit/house call fee will be charged to patients who are not present for their visit and $50.00 for cancellation within 4 hours of the home/house call visit.

Telemedicine

If the patient does not show up for their telemedicine appointment, it is considered a no-show after 15 minutes of the appointment time, and the patient will be charged half of the service fee (Telemedicine $32.50) no-show fee.

Office Visits

If the patient does not show up for their office appointment, it is considered a no-show after 15 minutes of the appointment time, and the patient will be charged a $20 no-show fee.

Cancellation and Rescheduling

In some cases, we may need to cancel or reschedule an appointment to ensure patients get the proper care they need. Once we cancel or reschedule the appointment, our patients will not be charged any fee.

We understand that there may be need to reschedule or cancel appointments, we ask that you call us not less than 24hours in advance to be entitled for your full refund.

Do I Need Health Insurance?

We accept patients without insurances. Currently, D’essence Healthcare accepts most insurances including:

Currently, we are in the process of credentialing with insurance companies.

We are currently credentialed with:

  • Aetna
  • Ambetter
  • Amerigroup
  • BCBS
  • Cigna
  • Humana
  • Medicaid
  • Medicare
  • Molina
  • Multiplan
  • Superior Health Plan
  • United Healthcare

 

How Much is an Appointment with D'essence Healthcare Services Inc.?

We accept patients with and without insurance.
Telemedicine services cost $65, a home visit costs $100, and an office visit costs $85. These prices are for patients without insurance.

We ask that you cancel 24hrs in advance or you will incur a non-refundable fee of $20.

Can you order lab tests for me?
Yes. Once your provider determines that a lab test will benefit your care, they will order the needed lab test(s). The lab order will be electronically sent to Quest Diagnostics, Clinical Pathology Laboratories (CPL) or LabCorp near you. Let us know if you prefer a requisition form. You will visit your chosen location, have your lab test(s) drawn, and the result will be sent to us usually within five business days. You can view your results on our Charm portal as soon as ready.
Can you fill my prescriptions?
Our clinicians are licensed to fill both routine non-controlled and controlled prescriptions according to their scope of practice. However, the clinician would have to assess and evaluate you during an in-person visit to determine the need to commence, restart, or refill a controlled medication.
Do you offer mental health services/ treatment?
We often can treat common health conditions, but this has to be determined by your clinician following a face-to-face in-person consultation. We will refer to appropriate specialists if and when needed.

Healthcare For Your Whole Family!

We will treate you and your family with professionalism and kindness.